Refund policy

REFUND POLICY 

Return window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days cannot be accepted.

Eligibility

To qualify for a return, your item must be:

  • In the same condition you received it: unworn, unused and undamaged
  • In its original packaging, with all tags and accessories included
  • Accompanied by your order number or proof of purchase

Non-returnable items

The following items cannot be returned:

  • Gift cards
  • Sale or clearance items marked "final sale"
  • Custom or personalized products
  • Perishable goods
  • Personal care items that have been opened
  • Digital downloads

If you are unsure whether your item qualifies, contact us before sending it back.

How to start a return

  1. Email us at [your support email] with your order number and the reason for your return.
  2. We will reply within 2 business days with approval and instructions on where to send your item.
  3. Pack the item securely in its original packaging and ship it to the address we provide.
  4. Keep your tracking number until your refund is processed.

Items sent back without first requesting a return will not be accepted.

Return shipping

You are responsible for the cost of return shipping unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

We recommend a trackable shipping service. We cannot issue a refund for a return that never reaches us.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days.

Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at [your support email].

Exchanges

The fastest way to get a different size, color or product is to return your original item and place a new order. Once your return is approved, your refund is processed separately from the new purchase.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem.

We will cover return shipping and send a replacement or issue a full refund, whichever you prefer.

Contact us

For any question about returns, reach [Store Name] at:

  • Email: [your support email]
  • Return address: [your return address]